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What will I learn?

This course contains several mandatory modules covering:

  • Health and safety in ICT
  • Effectiveness and professionalism

You also need to choose several optional modules, including:

  • Customer care in ICT
  • Interpersonal and written communication skills
  • Data analysis and data structure design
  • Technical fault diagnosis
  • Working with ICT hardware and equipment
  • Investigating and defining requirements
  • Managing software development
  • Computer games development
  • Procedural programming
  • Object-orientated and event-driven programming
  • Customer apparatus and line installation
  • Project management software
  • Quality management of ICT products and services
  • Remote support for products and services
  • Security of ICT systems
  • Software installation and upgrade
  • System management
  • System operation
  • Technical advice and guidance
  • Testing ICT systems
  • User profile administration
  • BOWMAN (for military personnel only)
  • Website design
  • Using database software and bespoke platforms


You’ll be assessed by:

  • A portfolio of course work/evidence reviewed by an assessor and qualified by an IQA
  • Observations made by an assessor

N.B. 20% of the training must be off the job training – details of the elements included in the 20% off the job training are available on request.

Entry requirements

A minimum of maths and English GCSE grade 3/D or equivalent or the ability to achieve a Level 2 functional skill.

You must achieve Level 1 English and maths prior to taking the final assessment.

  • Learners with an EHCP will be reviewed on an individual basis

Career and progression

Once you’ve completed this apprenticeship, you can go on to further training, including:

  • Level 3 Professional Competence for IT & Telecoms
  • Level 2 Team Leading and Supervisor
  • Level 3 CMI Management

This apprenticeship can also be a gateway to further career progression in roles such as:

  • Software/Web Developer
  • Desktop Support Engineer
  • Network Planner
  • Database Administrator
  • Network Engineer
  • Software Tester

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