This site has been designed to conform with the Disability Discrimination Act 1995 (DDA).

Our audiences
The site is designed to be inclusive of a diverse range, such as: commissioners, policymakers, students and their families, referrers, partner organisations.

Different ways of viewing site
The site works on PCs, laptops, tablets and phones.

Editorial standards
Language and presentation is clear and jargon-free throughout. It does not rely solely on words but also conveys information and stories through video and images

Technical standards
The site is built to meet international accessibility criteria W3C, RNIB

Standards in practice

  1. Alt text
  2. Contrast colour
  3. Minimum font size
  4. Style sheets properly coded
  5. Tables accessible to browsers
  6. Pages accessible when new technologies are turned off
  7. Moving objects can be moved or stopped
  8. User interface has accessible design
  9. Structure should enable search
  10. Alternative navigation e.g. tabbing through a page
  11. Forms with accessible drop down menus, avoid JavaScript alone
  12. Context and orientation labelling e.g. site map
  13. Site labels, page titles and favicon
  14. Action descriptions warnings e.g. new pages opening and error screens
  15. Navigation
  16. Simple design
  17. Internal accessibility – content can be uploaded and edited by staff

It is important to us that everyone viewing the website can do so easily. To increase or decrease text size:

For Microsoft Internet Explorer and Mozilla Firefox users: Use the View > Text Size options in the browser menu.
For Apple Safari users: Use the Safari > Preferences > Appearance options in the browser menu.

Help using this site

We have tried to make this site easy for first time Internet users but if you are stuck, this section is designed to help you.

How do I get around this site?

If you want to go to different area of the site, click with your mouse button when your cursor is over a link. Clicking on underlined text takes you to a new page. Whenever your cursor looks like a hand rather than an arrow, it means you can click and go to another page.

To get back to the home page at any time click on the logo. Don’t worry if you go to the wrong page, just click on Back on the buttons bar of your browser.

How do I change my screen settings?

This site looks best with a screen resolution (the size of what is shown) of 800 x 600. To change this on a PC running the Windows 95 and upwards later operating systems, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar. On an Apple Macintosh, you can click on the Monitor & Sound icon accessed via the Control Panel underneath the Apple Menu to change the resolution.

How do I get back to this site if I leave it?

The address of our site is If you want to come back to this site at any time, type in the address in the browser address bar and press enter. To save you doing this more than once, add this page to your Favourites (in Internet Explorer click on Favourites > add to favourites > and then name the page something that you will remember like Nacro). This works in the same way as Favourites.

What are PDFs and how do I read them?

PDF stands for Portable Document File. It’s an established way of publishing documents on the web while retaining their original printed design look. You need a plug-in called Adobe Acrobat to read these files. This is available to download free of charge at

How can I view a Word file if I don’t have Microsoft Word software?

Microsoft has made a free Word Viewer available to download at In the Download Centre select Product (Word), Version (2000) and put a tick in the box marked Converters and Viewers. Click on the “Update List” button. When the list appears scroll down to find the Word 97/2000 Viewer (Word 2000) and choose the one that best suits your PC’s operating system (either Windows 95/98/NT or 3.x). Then click on the “Download Now” option.

My browser is out of date – how can I update it?

This site is designed to be viewed using version 9 and above of Microsoft’s Internet Explorer, version 38 and upwards of Mozilla Firefox’s browser and version 43.0 of Google’s Chrome browser. The latest versions of these browsers can be downloaded free of charge from:

More online help

Visit the BBC’s site at

This site has been constructed in consultation with Nacro staff group and Employers Forum on Disability.