Working in care means making a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. You’ll be expected to exercise judgement and take appropriate action to support individuals to maintain their independence, dignity and control. By providing leadership, guidance and direction at the frontline of care delivery, you’ll be instrumental in improving the health and wellbeing of those receiving care and support. In some situations, lead adult care workers delegate responsibility for the standard of care provided and may supervise the work of other care workers. This exercising of autonomy and accountability means leading and supporting others to comply with expected standards and behaviours.

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What will I learn?

As an apprentice, you’ll learn:

  • The tasks and responsibilities of the job role relevant to the context of the service you work in, eg supporting with social activities, monitoring health, assisting with eating, mobility and/or personal care
  • The professional boundaries and limits of training and expertise
  • The relevant statutory standards and codes of practice for your role
  • How to contribute towards the development and creation of a care plan underpinned by the individual’s preferences and how they want to be supported
  • How to identify, respond to and escalate changes to the physical, social and/or emotional needs of individuals
  • How to access, follow and be compliant with regulations and organisational policies and procedures
  • How to support and enable individuals to achieve their personal aims and goals
  • What dignity means in how to work with individuals and others
  • The importance of respecting diversity and treating everyone equally
  • How the way you communicate can affect others
  • About different forms of communication eg signing, communication boards
  • How to make sure confidential information is kept safe
  • The national and local strategies for safeguarding and protection from abuse
  • The health and safety responsibilities of self, employer and workers
  • What a risk assessment is and how it can be used to promote person-centred care safely
  • Where and how to access specialist knowledge when needed to support performance of the job role
  • How to promote the health and wellbeing of the individual you support

Additionally, you’ll develop your own skills and knowledge, including core skills in writing, numbers and information technology


You’ll be assessed on the following:

A situational judgement test: you’ll be presented with a range of real-life scenarios about which you’ll be given multiple-choice questions.

A professional discussion: this is undertaken with an independent assessor and lasts no more than 45 minutes. You can only move on to this once the situational judgement test has been passed. The questions will be available online prior to the exam.

N.B. 20% of the training must be off the job training – details of the elements included in the 20% off the job training are available on request.

Entry requirements

A minimum of maths and English GCSE grade 4/C or equivalent or the ability to achieve a Level 2 functional skill.

You must achieve Level 2 English and maths prior to taking the final assessment.

  • Learners with an EHCP will be reviewed on an individual basis

Career and progression

Once you’ve completed this apprenticeship, you can go on to further training, including Level 5 Leadership and Management in Social Care and Children and Young  People’s Services.

After completing the apprenticeship you’ll be able to explore a variety of careers in health care, including:

  • Team leader
  • Supervisor
  • Registered manager

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