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What will I learn?

During the apprenticeship, you’ll develop a range of skills in the following areas:

  • Leading people – including different leadership styles and the benefits of coaching, as well as understanding organisational cultures, equality, diversity and inclusion.
  • Managing people – including people and team management models; HR systems and legal requirements; performance management techniques; absence management and providing constructive feedback, etc.
  • Building relationships – including approaches to relationship management and how to facilitate cross-team working.
  • Communication – including different forms of communication and their application; how to chair meetings, hold challenging conversations, provide constructive feedback and raise concerns.
  • Operational management – including how organisational strategy is developed; implementing operational/team plans; managing resources and change within the team; data management and the use of different technologies in business.
  • Project management – understand the project lifecycle and roles and how to deliver a project, including managing resources, identifying risks/issues and using relevant project management tools.
  • Finance – including organisational governance and compliance; how to deliver value for money and monitor budgets.
  • Management of self – including time management techniques/tools, how to prioritise activities and approaches to planning.
  • Decision making – including problem solving and decision making techniques, and how to analyse data to support decision making.
  • Communication – including effective communication; how to chair meetings and present to team and management; active listening and provision of constructive feedback.


You’ll be assessed in several ways, including:

  • Test of knowledge using scenarios with questions
  • Competency-based interview
  • Assessment of portfolio of evidence
  • Professional discussion relating to CPD activity

N.B. 20% of the training must be off the job training – details of the elements included in the 20% off the job training are available on request.

Entry requirements

A minimum of maths and English GCSE grade 4/C or equivalent or the ability to achieve a Level 2 functional skill.

You must achieve Level 2 English and maths prior to taking the final assessment.

  • Learners with an EHCP will be reviewed on an individual basis

Career and progression

Once you’ve completed this apprenticeship, you can go on to further training, including:

  • CMI Management Level 5
  • Operational and Departmental Management Level 5

You’ll also be able to register as associate member of the Chartered Management Institute and/or the Institute of Leadership & Management, to support your professional career development and progression.

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