Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. As a business administrator, you will also be expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Funding and bursaries

Students if you’re aged over 19 you may be eligible for free tuition depending on the course you want to study, your existing qualifications and your financial circumstances. For more information email or call 023 8087 4874.

Advanced Learner Loans are available for students who are aged 19 or over. Repayments do not begin until the course is completed and you are earning £25,000 or over. Eligible learners will be enrolling on a level 3 or above course and are a UK or EU national. For further information, visit

Entry requirements

A minimum of maths and English GCSE grade 4/C or equivalent or the ability to achieve a Level 2 functional skill.
You must achieve Level 2 English and maths prior to taking the final assessment.

Learners with an EHCP will be reviewed on an individual basis

What will I learn?

Within the delivery of this course you will:

Advance key skills to support progression to management.

Become skilled in the use of multiple IT packages and systems to write letters or emails, create proposals, perform financial processes or record and analyse data. You’ll be able to choose the most appropriate IT solution to suit the business problem, update and review databases, record information and produce data analyses where required.

Learn how to build and maintain positive relationships within your team and across the organisation.

Develop good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.

Apply problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Use relevant project management principles and tools to scope, plan, monitor and report.

Plan required resources to successfully deliver projects, and lead projects as and when required.

Gain in-depth knowledge of organisation and wider business environment

Understand organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.

Learn about organisational structure and demonstrate understanding of how your work benefits the organisation.

Develop practical knowledge of managing stakeholders and their differing relationships to an organisation.

Understand laws and regulations that apply to their role including data protection, health & safety, compliance etc.

Learn how to develop your professional behaviours and positive contribution to culture

Behave in a professional way, including personal presentation, respect and attitude towards colleagues, customers and key stakeholders. You will adhere to the organisation’s social media code of conduct.

Show exemplary qualities, including integrity, reliability, self-motivation, and a positive attitude.

Work Experience

The apprenticeship is work experience based, so this will depend on the employment contract you agree to.


Throughout the programme you’ll create a portfolio of evidence. The end point assessment consists of:

A portfolio based Q&A, lasting 40-45 minutes (40%)

A knowledge test, lasting 60 minutes (20%)

A project/improvement presentation, lasting 20-30 minutes (40%)
N.B. 20% of the training must be off the job training – details of the elements included in the 20% off the job training are available on request.

Career and Progression

Once you’ve completed this apprenticeship, you can go on to further training, including:

Level 4 Business Administration

Level 2 Team Leading and Supervisor

Level 3 CMI Management

This qualification will also give you transferable skills that can be used within other departments, such as:







The administration role may be a gateway to further career opportunities, such as management or senior support roles.

What our students say

Last year I did a rap/grime set as part of a label launch at The Talking Heads which was a mind-blowing and memorable experience. At Totton College the course is fluid so you can really tailor your learning; I’ve been able to combine performance with music tech.

Tomas Miller

Level 3 Music student at Totton College

Contact a tutor

023 80874 874

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