If you’re looking to start your career in a professional setting, higher apprenticeships provide a more in-depth knowledge and support of roles such as office managers, administration team leaders, personal assistants or business development executives.

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What will I learn?

The mandatory modules for this course are:

  • Manage and be accountable for own performance in a business environment
  • Evaluate and improve own performance in a business environment
  • Support the purpose and values of an organisation
  • Support sustainability in a business environment
  • Assess, manage and monitor risk in a business environment
  • Communicate in a business environment

You ‘ll also select  a number of optional modules, including:

  • Negotiate in a business environment
  • Manage an office facility
  • Manage a project
  • Plan and organise an event
  • Evaluate the organisation of business travel or accommodation
  • Chair meetings
  • Develop a presentation
  • Deliver, monitor and evaluate customer service to internal customers
  • Use customer service as a competitive tool
  • Monitor and solve customer service problems
  • Plan, organise and control customer service operations
  • Manage budgets

Other units will also be available.


You’ll be assessed by:

  • A portfolio of course work/evidence reviewed by an assessor and qualified by an IQA
  • Observations made by an assessor

N.B. 20% of the training must be off the job training – details of the elements included in the 20% off the job training are available on request.

Entry requirements

A minimum of maths and English GCSE grade 4/C or equivalent or the ability to achieve a Level 2 functional skill.

You must achieve Level 2 English and maths prior to taking the final assessment.

  • Learners with an EHCP will be reviewed on an individual basis

Career and progression

Once you’ve completed this apprenticeship, you can go on to further training, including:

  • Level 2 Team Leading and Supervisor
  • Level 3 CMI Management

This qualification will also give you transferable skills that can be used within other departments, such as:

  • HR
  • Finance
  • Recruitment
  • Marketing
  • Purchasing
  • Legal

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

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