If you enjoy working with people, our courses can help you turn this into part of a successful career. You’ll gain an understanding of business and customer-facing organisations. You’ll learn the personal skills and attributes essential for successful performance in the corporate and retail sectors.

Age groups

14+, 16-18, 19+

Full-time courses

Business Administration

Business Administration Apprenticeship (Level 2)

Business Administration Apprenticeship (Level 3)

Business Administration Apprenticeship (Level 4)

Customer Service

Customer Service Apprenticeship (Level 2)

Customer Service Apprenticeship (Level 3)

Management

Management Apprenticeship (Level 3)

 

Team Leading

Team Leading Apprenticeship Level 2

Team Leading Apprenticeship Level 3

 

What will I learn?

Depending on the course, you’ll learn skills like:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way
  • managing teams and people
  • supporting and developing a team
  • decisionmaking

What can I do next?

Good customer service applies to all businesses so there are lots of jobs where your qualification will be useful. You can apply for a job as a:

  • secretary or personal assistant
  • customer service representative
  • retail assistant
  • administrator
  • call centre representative
  • IT helpdesk assistant
  • supervising
  • manager