What will I learn?
Depending on the course, you’ll learn skills like:
- handling phones and post
- creating business documents
- dealing with customers
- handling complaints
- doing business in a customer-friendly way
- managing teams and people
- supporting and developing a team
What can I do next?
Good customer service applies to all businesses so there are lots of jobs where your qualification will be useful. You can apply for a job as a:
- secretary or personal assistant
- customer service representative
- retail assistant
- call centre representative
- IT helpdesk assistant