We work with employers to help young people gain the right skills through qualifications, apprenticeships and training programmes. These customer service apprenticeships are for you if you want to progress into a job in a customer-facing organisation such as a call centre.

Age groups

16-18, 19+

What options can I choose?

Customer ServiceIntermediate, Advanced

What job will I be trained to do?

Depending on the level of apprenticeship, you could train as:

  • customer service representative
  • customer service assistant
  • customer service trainee
  • customer service representative

What will I learn?

You’ll learn a combination of theory and practical skills to demonstrate your understanding and competence in the workplace. Daily activities could be:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way

What qualification will I have?

You’ll have a certificate or a diploma.

How do I complete the course?

You’ll be assessed through assignments or a portfolio.

What can I do next?

On successful completion, you will be equipped to progress into a job in your chosen area. The apprenticeship employer will also give you a reference that shows your next employer that you’ve got the required skills.

Enquire about courses