If you enjoy tech and would like to turn it into a job, our courses will help you achieve that. You’ll gain an understanding of business and develop skills that can help you get your career off the ground. You’ll learn the personal skills and attributes essential for successful performance in the business world.

Age groups

14+, 16-18, 19+

What courses can I choose?

CourseLevelQualificationAwarding body
CourseLevelQualificationAwarding body
Business First Diploma2
Business Foundation/Extended Diploma3

What will I learn?

You’ll learn skills like:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way

What qualification will I have?

Depending on which course you take, you’ll have a certificate.

How do I complete the course?

You’ll be assessed through an exam or portfolio.

What can I do next?

Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:

  • secretary or personal assistant
  • customer service representative
  • retail assistant
  • administrator
  • call centre representative
  • IT helpdesk assistant

Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.

Enquire about courses