What courses can I choose?
|Principles of Customer Service BTEC||1, 2||Certificate||EDEXCEL|
|Retail Level 2 Diploma||E3, 1 & 2||Award, certificate or diploma||City and Guilds|
What will I learn?
You’ll learn skills like:
- handling phones and post
- creating business documents
- dealing with customers
- handling complaints
- doing business in a customer-friendly way
What qualification will I have?
Depending on which course you take, you’ll have a certificate.
How do I complete the course?
You’ll be assessed through an exam or portfolio.
What can I do next?
Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:
- secretary or personal assistant
- customer service representative
- retail assistant
- call centre representative
- IT helpdesk assistant
Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.