If you’ve ever thought about working in an office or call centre then a business administration course is a great starting point. At Totton College you can learn about dealing with customers, handling complaints, following procedures and working as part of a team.
~ Includes work experience ~

Age groups

14+, 16-18, 19+

What courses can I choose?

CourseLevelQualificationAwarding body
CourseLevelQualificationAwarding body
Principles of Customer Service BTEC1, 2CertificateEDEXCEL
Retail Level 2 Diploma E3, 1 & 2Award, certificate or diplomaCity and Guilds

What will I learn?

You’ll learn skills like:

  • handling phones and post
  • creating business documents
  • dealing with customers
  • handling complaints
  • doing business in a customer-friendly way

What qualification will I have?

Depending on which course you take, you’ll have a certificate.

How do I complete the course?

You’ll be assessed through an exam or portfolio.

What can I do next?

Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:

  • secretary or personal assistant
  • customer service representative
  • retail assistant
  • administrator
  • call centre representative
  • IT helpdesk assistant

Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.

Enquire about courses