Full-time courses
Business Administration
Business Administration Apprenticeship (Level 2) |
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Business Administration Apprenticeship (Level 3) |
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Business Administration Apprenticeship (Level 4) |
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Customer Service
Customer Service Apprenticeship (Level 2) |
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Customer Service Apprenticeship (Level 3) |
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Management
Management Apprenticeship (Level 3) |
Team Leading
Team Leading Apprenticeship Level 2 |
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Team Leading Apprenticeship Level 3 |
What will I learn?
Depending on the course, you’ll learn skills like:
- handling phones and post
- creating business documents
- dealing with customers
- handling complaints
- doing business in a customer-friendly way
- managing teams and people
- supporting and developing a team
- decisionmaking
What can I do next?
Good customer service applies to all businesses so there are lots of jobs where your qualification will be useful. You can apply for a job as a:
- secretary or personal assistant
- customer service representative
- retail assistant
- administrator
- call centre representative
- IT helpdesk assistant
- supervising
- manager