Course starts: September 2019

Age groups

16-18, 19+, Skills for Life

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Are you interested in a career in Retail?

Our Vocational Retail l course offers training for young people and adults who are ready to start or progress in their careers. It is ideal for those who have had a significant break or disjointed experience of education, who wish to work in the horticultural sector but need a grounding in the subject and an opportunity to develop more general employability skills.

The Level 1 course covers all the essential criteria required for a career in retail, whilst our Level 1 or 2 qualification provides learners the opportunity to undertake an apprenticeship or further enhance their CV for the retail workspace.

You will explore a wide range of transferable technical skills and theoretical concepts to support your progression. As part of your course, you will also undertake a week’s work experience in a retail establishment to put into practice what you have been taught.

Course objectives

These qualifications are intended to provide learners with a broad introduction to the retail sector, equipping learners with underpinning knowledge and skills specific to the sector alongside a range of transferable employability skills. They are designed to support progression to further learning and ultimately to work in retail or other related sectors:

  • Understand the core principles of the retail market
  • Enhance your Customer Service skill
  • Develop your understanding in compliance requirements for retail

Course details

Course duration


1 year – Level1

2 year – Level 2

Delivered on:

16 hours per week

Please contact the Skills for Life department for more information


  • Level 1 Certificate in Retail
  • Level 2 Certificate in Retail

Entry requirements

Students will need to have studied an Entry 3 qualification in any subject and provide evidence of this.

Teaching team

Genny Randall (Course Leader)


Modules may include:

  • Understanding the Business of Retail
  • Understanding Customer Service in the Retail Sector
  • Assist in the Assembly and Presentation of Visual Merchandising Displays
  • Being Security Conscious in a Retail Environment
  • Comply With Workplace Health and Safety Requirements in a Retail Environment
  • Contribute to Monitoring and Maintaining Ease of Shopping in a Retail Sales Area
  • Displaying Merchandise
  • Display Stock to Promote Sales to Customers in a Retail Environment
  • Give Customers a Positive Impression of Yourself and Your Organisation
  • Handling Cash Payments
  • Handling Money in a Sales Situation
  • Handling Stock in a Retail Environment
  • Help Customers to Choose Products in a Retail Environment
  • Keep Stock at Required Levels in a Retail Environment
  • Keep the Non-Food Retail Environment Clean and Tidy
  • Keeping the Work Area Clean and Tidy in a Retail Environment
  • Labelling Goods
  • Load Orders for Despatch from a Retail Store to Customers
  • Maintain Food Safety While Working with Food in a Retail Environment
  • Move Goods and Materials Manually in a Retail Environment
  • Product Pricing and Labelling
  • Recognise and Report Security Risks in a Retail Environment
  • Sort Donated Goods for Resale or Recycling in a Retail Environment
  • Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Working and Learning in a Retail Team
  • Understanding the Retail Selling Process
  • Working with Food in a Retail Environment
  • Working Safely in a Retail Environment
  • Wrap and Pack Goods for Customers in a Retail Environment
  • Wrapping and Packing Goods
  • Understanding how a Retail Business Maintains Health, Safety and Security on its Premises
  • Understanding the Control, Handling and Replenishment of Stock in a Retail Business
  • Work Effectively in a Retail Team

Assessment and exam information

Portfolio and work placements assessments and observations.

Career and progression

Work experience

Students will undertake a week’s work experience in a retail outlet.

Enrichment opportunities

You will take part in a wide range of activities such as cooking, art activities. You will also be able to take part in other activities, both on and off the college site like sports, trips and visits.

Learner progression

Students can progress on to a Level 2 or a level 3 qualification in horticulture/retail or hospitality depending on which level they achieve.

Your career

After completing these qualifications, you could move onto a related Level 2/3 qualification or start an Apprenticeship or seek paid employment.

Fee information

Course costs

The course is free for 16-18 year olds and students over 19 with an EHCP

Additional costs

Students will be expected to make a contribution towards cooking, trips out into the community or any equipment that maybe needed. Approximately £50.00 to £100.00.

Funding and bursaries

Students aged over 19, you may be eligible for free tuition depending on the course you want to study, your existing qualifications and your financial circumstances. For more information you can email info@totton.ac.uk or call 023 8087 4874

Advanced Learner Loans are available for students who are aged 19 or over. Repayments do not begin until the course is completed and you are earning £25,000 or over. Eligible learners will be enrolling on a level 3 or above course and are a UK or EU national. For further information, visit gov.uk/advanced-learner-loan

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