Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through the support of functional areas, working across teams and resolving issues as requested.The flexibility and responsiveness enables the apprentice to develop a wide range of skills.
The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. As a business administrator, you will also be expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
What will I learn?
Within the delivery of this course you will:-
Advance key skills to support progression to management
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- How to build and maintain positive relationships within their own team and across the organisation.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Apply problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Use relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Gain in-depth knowledge of the organisation and wider business environment
- Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
- Knows the organisational structure and demonstrate an understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career
- Has a practical knowledge of managing stakeholders and their differing relationships to an organisation.
- Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc.
How to develop your professional behaviours and positive contribution to culture:
- Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater to wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation’s code of conduct for professional use of social media.
- Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared
- Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete.
- Is able to accept and deal with changing priorities related to both their own work and to the organisation
- Demonstrates taking responsibility for team performance and quality of projects delivered.
How will I learn?
In order to achieve this qualification within the 18-month timescale, a minimum of 30 working hours per week should be achieved.
The qualification may be lengthened should the working hours full below this.
- Throughout your programme, you will create a portfolio of evidence
- On completion of the units within the qualification and any maths and English skills required this will make up the areas to be cover in your End Point Assessment.
End Point Assessment:-
- Portfolio-based Q and A 40-45 minutes make up 40% of the assessment
- Knowledge test 60 minutes makes up 20% of the assessment
- Project/improvement presentation 20-30 minutes, makes up 40% assessment
N.B – 20% of the training must be off the job training – Classification of elements included in the 20% off the job training is available on request
Ideally, the apprentice you will have achieved grades 9 – 4 (A* – C) in Maths & English GCSE (or equivalent), however, we can provide support to obtain this level of qualification through functional skills training. If required, this will require additional college attendance.
Career and progression
On completion there are a number of progression routes:-
- Level 4 Business Administration
- Level 2 Team Leading and Supervisor
- Level 3 CMI Management
This qualification will also have transferable skills that can be used within other departments, such as:-
The administration role may be a gateway to further career opportunities, such as management or senior support roles.