The Business Administration Apprenticeship offers a general overview of the elements required to support any business environment. You’ll gain transferable skills which can be beneficial across many different industries and job types, including roles in HR, purchasing or finance.

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What will I learn?

The mandatory units are:

  • Communication in a business environment
  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understand employer organisations
  • Manage personal performance and development
  • Develop working relationships with colleagues

You’ll also get to select a number of optional units, including:

  • Manage diary systems
  • Collate and report data
  • Provide reception services
  • Prepare text from recorded audio instruction
  • Archive information
  • Contribute to the organisation of an event
  • Provide administrative support for meetings
  • Administer the recruitment and selection process
  • Buddy a colleague to develop their skills
  • Employee rights and responsibilities
  • Health and safety in a business environment
  • Develop and deliver a presentation
  • Contribute to the development and implementation of an information system
  • Monitor information systems
  • Analyse and present business data
  • Using email
  • Word processing/website/spreadsheet/presentation/bespoke software
  • Deliver customer service
  • Process information about customers
  • Processing customers’ financial transactions
  • Payroll processing
  • Understand the use of research in business
  • Understand the legal context of business
  • Principles of team leading


You’ll be assessed by:

  • A portfolio of course work/evidence reviewed by an assessor and qualified by an IQA
  • Observations made by an assessor

N.B. 20% of the training must be off the job training – details of the elements included in the 20% off the job training are available on request

Entry requirements

A minimum of maths and English GCSE grade 4/C or equivalent or the ability to achieve a Level 2 functional skill.

You must achieve Level 2 English and maths prior to taking the final assessment.

  • Learners with an EHCP will be reviewed on an individual basis

Careers and progression

Once you’ve completed this apprenticeship, you can go on to further training, including:

  • Level 3 Business Administrator
  • Level 2 Team Leading and Supervisor
  • Level 3 CMI Management

This qualification will also give you transferable skills that can be used within other departments, such as:

  • HR
  • Finance
  • Recruitment
  • Marketing
  • Purchasing
  • Legal

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