We work with employers to help young people gain the right skills through qualifications, apprenticeships and training programmes.
The Business Administration Apprenticeship offers a general overview of the support elements required to support any business environment. This delivers transferable skills which can be beneficial across many different industries. These apprenticeships are for you if you want to progress into a job in business & administration.
Potential roles include administration officer, office junior or receptionist. This could involve a range of activities, from record keeping, to note taking in meetings to handling any incoming phone calls.
What will I learn?
Within the delivery of this course you will complete mandatory units covering:
- Communication in a business environment
- Principles of providing administrative services
- Principles of business document production and information management
- Understand employer organisations
- Manage personal performance and development
- Develop working relationships with colleagues
You will also select a number of optional units covering:
- Manage diary systems
- Produce business documents
- Collate and report data
- Store and retrieve information
- Produce minutes of meetings
- Handle mail
- Provide reception services
- Prepare text from notes using touch typing
- Prepare text from shorthand
- Prepare text from recorded audio instruction
- Archive information
- Maintain and issue stationery and supplies
- Use and maintain office equipment
- Contribute to the organisation of an event
- Organise business travel or accommodation
- Provide administrative support for meetings
- Administer human resource records
- Administer the recruitment and selection process
- Administer finance
- Buddy a colleague to develop their skills
- Employee rights and responsibilities
- Health and safety in a business environment
- Use a telephone and voicemail system
- Meet and welcome visitors in a business environment
- Develop a presentation
- Deliver a presentation
- Contribute to the development and implementation of an information system
- Monitor information systems
- Analyse and present business data
- Using email
- Word Processing software
- Website software
- Spreadsheet software
- Presentation software
- Bespoke software
- Data Management software
- Deliver customer service
- Process information about customers
- Develop customer relationships
- Participate in a project
- Processing customers’ financial transactions
- Payroll processing
- Understand the use of research in business
- Understand the legal context of business
- Principles of customer relationships
- Principles of team leading
- Principles of equality and diversity
- Principles of marketing theory
- Principles of digital marketing
- Understand working in a customer service environment
- Know how to publish, integrate and share using social media
- Understand the safe use of online and social media platforms
Unless you have already done so or have an equivalent qualification, you will study Functional Skills in English and Maths at level 1.
You will gain an introduction to the world of work and develop knowledge of employee rights & responsibilities, health & safety and equality & diversity.
You will develop transferable skills: independent enquiry; creative thinking; reflective learning; team working; self-management; and effective participation.
How will I learn?
In order to achieve this qualification within the 18-month timescale, a minimum of 30 working hours per week should be achieved.
The qualification may be lengthened should the working hours full below this.
This qualification is made up of a total of 45 credits.
21 credits make up the mandatory units.
Further 24 credits to be selected from the 3 optional group.
You will be assessed by:-
Creating a portfolio of course work/ evidence reviewed by an assessor and qualified by an IQA
Observations made by an assessor
N.B – 20% of the training must be off the job training – Classification of elements included into the 20% off the job training is available on request
Ideally, the apprentice will have achieved grades 9 – 4 (A* – C) in Maths, English and ICT GCSE (or equivalent), however, we can provide support to obtain this level of qualification through functional skills training. If required, this will require additional college attendance.
Careers and progression
On completion there are a number of progression routes:
- Level 3 Business Administrator
- Level 2 Team Leading and Supervisor
- Level 3 CMI Management
This qualification will also have transferable skills that can be used within other departments, such as:
Contact a tutor
- Business Administration Apprenticeship (Level 3)
- Business Administration Apprenticeship (Level 4)
- Customer Service Apprenticeship (Level 2)
- Customer Service Apprenticeship (Level 3)