Eastleigh | £288 per wk | 37.5 hrs per week | Customer Service Level 3
Working week: Monday to Friday: 9.00am – 5.30pm
You will be monitoring incoming support desk tickets and emails and resolving issues wherever possible. You will be expected to obtain precise descriptions of the problem and the circumstance under which they occur. You’ll be involved in devising resolutions and will be liaising with other colleagues and departments to achieve this.
Where a solution is not readily available, you’ll be assigning support requests to appropriate team members.
This position offers an excellent entry point within the organisation. The appropriate candidate can expect good in-house training to support the apprenticeship, and fantastic opportunities for future progression.